Benchmark Design offers a full-range of support services to help ensure your project's success. Once you've registered and created your BenchmarkDesign.Net account and have purchased a service, you will be provided with the level of support included with the package your purchased.

The support levels we provide are as follows:

Online Support

  • 24/7 Access to our Knowledgebase
  • Online Support via Support Request system
  • Limited Phone Support for Basic Issues
  • Response Time 1 to 3 Business Days
  • -
  • -

Account Rep

  • 24/7 Access to our Knowledgebase
  • Online Support via Support Request system
  • Unlimited Phone Support for Most Issues
  • Response Time Same / Next Business Day
  • Dedicated Accout Rep with Direct Number
  • Monthly Analytics & Performance Reporting